Agent Identity
How Maya introduces herself to every caller
Callers hear this name when AI answers
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Spoken verbatim at the start of every call. Keep it warm and under 15 seconds.
Given to callers for complex queries
Working Hours
AI answers calls 24/7 — set what it can do when you are offline
When office is closed
AI qualifies lead and books viewings 24/7 from available slots
AI qualifies the lead, schedules agent callback next morning
AI only responds to urgent queries, others go to voicemail
What Maya Can Handle
Control which enquiry types AI resolves independently
Qualify budget, area, timeline and book viewings
Qualify interest and send project brochure via WhatsApp
Qualify requirements and schedule viewing or callback
Answer questions about areas, prices, payment plans
Large commercial enquiries require senior agent
Valuations require in-person agent visit
Escalate immediately if caller mentions
Language Settings
Maya switches language automatically based on the caller
English
Primary language
Arabic
Fully fluent — UAE dialect
Hindi
Conversational
Russian
Conversational
Used if caller language cannot be detected
Live Preview
How Maya sounds right now
Current config summary
Places a live test call to your configured number